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Trading terms

These General Terms and Conditions govern the relationship between the seller, the company THUNDER GATE, s.r.o. and customers of PyroFire.EU (hereinafter the "Buyer(s)”).

The Buyer is obliged to get acquainted with Warranty General Terms and Conditions of Sale before ordering any goods from PyroFire.EU

The contract is in effect after order confirmation has been sent.

1. Legality and safety

By using this website and placing an order at PyroFire.EU you certify that you are at least 18 years of age. This website, with all its contents, is intended solely for consenting adults.

We sell only high-quality fireworks which are as safe as possible. The use of the products is harmless from a safety point of view. However it´s still pyrotechnics, and keeping instructions of use is very important. You must be careful, sober and considerate when using them.

By placing an order at PyroFire.EU you accept all responsibilities regarding the legality of the products that will be shipped to you and you acknowledge that you fulfill the limit for purchase of these products. We cannot and will not make any claims about the legal status of any product in your country, because it is impossible for us to keep up with the continually changing laws in every country. We cannot provide any information on the legal status of a product in your country, so please do not ask us. You accept the responsibility to inform yourself about your local laws before ordering. We do not encourage the illegal use of our products. PyroFire.EU is not responsible for any consequences resulting from unauthorized acquisition and use.

2. Order processing

Orders can be placed in the following ways:
- through electronic shop PyroFire.EU
- by e-mail: info@pyrofire.eu

Payment for your order can be sent either via international SEPA bank transfer or by using a bank card.

You don't have to register account. Just put items to your shopping cart, choose payment method, pay it and all is done. Please make sure that you put complete and correct address with your phone number + correct e-mail!

After you complete your order then on your e-mail address arrives PDF document with your order + precise information about where to send money.

Most of products which you can see on website is on stock. In the case that some goods will not be on stock, we immediately contact you by e-mail regarding the availability and discuss with you if you want to cancel whole order, lower order or add other products instead etc.

Buyer will get the goods for the price valid on e-shop in time of the order.

In case the ordered goods are goods on special individual order then PyroFire.EU will confirm to the Buyer by e-mail the price and the date of delivery.

The goods remain the property of PyroFire.EU until the payment is effected. Orders that remain unpaid for more than 5 calendar days will be warned and if no response order will be cancelled.

Once we receive the money we dispatch order within 4 working days and write you information e-mail including track&trace number.

Orders can´t be dispatched before we get money! Payments are possible only in advance.
We don´t provide COD.

3. Prices, charges and discounts

All prices of goods are final with one exception: we offer the discount of 5% on all orders over EUR800,-

Charges for payment methods are as follows:

Bank transfer: 1% of the total amount

Bank Card payment: Free of charge

We can offer 5% discount for orders over 800€. If you make this order, please wait with payment until we send you special e-mail with payment details.
If you´re trader, we can make even better price conditions. Feel free to contact us by e-mail.

4. Delivery, shipping

Of course we always do our best if there is some kind of bad situation with your consignment, but we has no influence on any subsequent delay of delivery after we pass your order to forwarder. The shipment is made to the address indicated by the customer during the process of ordering. The customer is responsible for the existence and correctness of their address. In case of putting wrong address runs the risk of loss of the consignment.


Prices for delivery see below. In parentheses are the delivery times in workdays.

Euro Parcel 1
Germany, Austria, Hungary, Poland (2-3)
up to 29 kg = 20 €

Euro Parcel 2
Belgium, Luxembourg (2-3), Slovenia (3), Estonia, Lithuania, Latvia (4), Croatia (4-5)
up to 29 kg = 25 €

Euro Parcel 3
France, Italy (3-4), Spain (4-7), Romania (3), Bulgaria (4)
up to 29 kg = 30 €

Euro Parcel 4
Denmark (3), Greece (7), Portugal (4-7), Finland (4-7), Sweden (5), Cyprus (7-10)
up to 29 kg = 40 €

5. Liability / Warranty / Return of goods

Only products that have undergone quality control tests are offered for sale.
PyroFire.EU guarantee that will make our best to be all potential complaints resolved to the satisfaction of the customer!

The goods have to be returned undamaged with original packaging.

Return shipments are only acceptable with prior authorization from Seller.
A return of goods has to be arranged with Seller prior of the return shipment, in order to arrange for a economical way of transport. COD shipments will not be accepted by Seller.

A return of products is not possible if the following cases happened:

- products that have been especially ordered for the customer
- products that have been delivered with delay of transport company
- products that have been especially produced or redesigned for the customer
- products that have been modified or changed by the customer

PyroFire.EU does not provide any financial compensation if your package will be confiscated by customs authority.

Refund

Within two weeks after the return of the goods Seller will reimburse the amount to you.

6. Privacy

PyroFire.eu declares that all personal data are confidential and will only be used for the execution of the contract with the Buyer and these data will not be made public or provided to third parties etc. with the exception of data needed for transportation of the goods or the method of payment concerning the goods ordered (use of name and shipping address).

7. Final provisions

These General Terms and Conditions are effective as of 1. 9. 2016 and supersede all previous provisions and practices. The PyroFire.eu reserves the right to change these General Terms and Conditions without previous notice.

 



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